FAQ & Site Info
Terms of Service
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1. YOUR INFORMATION
Any information you provide during the buying and selling process will only be used for the purpose of completing the transaction. Your information will not be shared, stored, sold or distributed in any form whatsoever.
2. CONSENT
When you provide us with personal information to complete a transaction we imply that you consent to our collecting it and using it for that specific reason only.
3. DISCLOSURE
We may disclose your personal information if we are required by law to do so.
4. ECRATER
Our store is hosted on Ecrater.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Ecrater’s data storage, databases and the general Ecrater application. They store your data on a secure server behind a firewall.
5. THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our shop’s Terms of Service.
6. LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
7. SECURITY
We do not store, share, or track any personal financial information. All transactions are via third party payment processors using the latest encryption and security technologies.
8. AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
9. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
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RETURN POLICY
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1. RETURN GUIDELINES
Most items in our shop may be returned for a full refund within 30 days of purchase. Requests for return or exchange after 30 days will be decided on a case-by-case basis. Items sold “As-Is” and/or marked “Final Sale” may not be returned or exchanged. Returned Item(s) must be unused and in the same condition as you received it, including its original packaging and contents. We will not accept responsibility for any items that are lost in transit. Please allow 15 business days for your return or exchange to be processed once we receive the return. We reserve the right to deny any return not meeting these guidelines.
2. RETURNS ON HANDMADE ITEMS
Returns for handmade items are decided on a case-by-case basis. When purchasing these items, the Buyer acknowledges he/she has examined it to the extent desired, or has chosen not to examine the item. We will honor certain requests for a refund based directly on issues arising on our end.
3. RETURNS ON USED ITEMS
Used items are not eligible for return or exchange as they are sold AS-IS without warranties or representations of any kind, express or implied. When purchasing used items you acknowledge that you have examined the item in its entirety, including its description and photos, to the extent desired. Requests for returns or exchanges based directly on issues arising on our end will be honored.
4. RETURNS ON DAMAGED/DEFECTIVE ITEMS
Items Damaged in transit may be returned or exchanged within 30 days of purchase. Defective items may also be returned or exchanged within 30 days of purchase.
• Contact us as soon as possible to initiate the return process.
• Write a brief explanation as to why you wish to return the item.
• Submit any photos of the damaged or defective item(s) you wish to return.
You will not be responsible for return shipping costs on items that arrive damaged, defective, or incorrect. We do not accept returns on merchandise damaged, opened, or altered by the customer.
5. RETURN SHIPPING COST
We will pay the return shipping costs on items sold with Free Shipping, for the exceptions mentioned in the following section. Items purchased without free shipping will be the responsibility of the Buyer.
6. RETURNS & IMPULSE/UNPLANNED PURCHASING
While it is our goal to make every customer happy and satisfied with their purchase, we cannot pay for return shipping due to impulse/unplanned purchasing, failure to examine the product, its description, and photos before purchasing, or other issues that could have been avoided by the Buyer.
Examples: Buyer wishes to return a black clock because it is not red. / Buyer wishes to return an 8 inch clock because it is not 10 inches. / Buyer wishes to return a round clock because it is not square.
Regardless of the initial shipping fee, free or otherwise, Return Shipping Cost will be paid by the Buyer when requests for returns are based on impulse or unplanned purchasing.
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SHIPPING POLICY
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1. PROCESSING AND DELIVERY TIMES
All orders are processed within 2 to 3 business days. You will receive a tracking number once your order is processed. All of our orders are shipped using USPS, UPS, or FedEx. Standard shipping typically takes between 3 – 5 business days for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
2. TRACKING YOUR ORDER
Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update. Once your order is shipped, you may track your order using your tracking number. Tracking an order is as simple as typing the tracking number into your browser.
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CHANGES TO PRICING AND/OR SERVICES
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Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
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INACCURACIES, ERRORS, AND OMISSIONS
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Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
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CONTACT US
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If you have any questions or concerns regarding your order, feel free to contact us on this website.